Legal
Last updated: May 2026
FAST Technology Solutions Ltd is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you so we can resolve the matter promptly and fairly.
In the first instance, please raise your concern with us directly:
Please provide your name, contact details, a clear description of your complaint, and any relevant documentation.
We will acknowledge receipt of your complaint within 5 working days and aim to provide a full response within 20 working days. If the matter is complex and requires more time, we will keep you informed of progress.
We will investigate your complaint thoroughly and respond with our findings and any proposed remedial action. We aim to resolve all complaints fairly and in a timely manner.
If your complaint relates to how we have handled your personal data and you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk